Q: What are the requirements for free delivery?
A: Free delivery is available for orders that meet the following criteria:
The order total must be £30.00 or more.
The delivery address should be within an 8-mile radius of our shop.


Q: How can I check if my address falls within the eligible delivery area?
A: To determine if your address is within the eligible delivery area, you can contact the team by phone or email. They will be happy to assist you and provide you with the necessary information. If you fall just outside the 8 mile radius please contact us as we may be able to support.


Q: Is there a minimum order value to qualify for free delivery?
A: Yes, to qualify for free delivery, your order total must be £30.00 or above.


Q: How do I place an order for free delivery?
A: To place an order for free delivery, you can follow these steps:
Browse our products and add the desired items to your cart.
Ensure that the total value of your cart is £30.00 or more.
Proceed to the checkout page and enter your delivery address.
If your address falls within the eligible delivery area, the option for free delivery will be available.
Select the delivery option, select the day you wish your order to be delivered on as well as the time and complete the checkout process.


Q: Can I choose the day and time of delivery?
A: Deliveries are scheduled on Wednesdays, Thursdays, Fridays, and Saturdays. The delivery time window is between 9:30 and 14:30. Unfortunately, specific day and time requests cannot be accommodated at this time.


Q: How do I pay for my order with free delivery?
A: Payment for orders with free delivery will be collected on delivery. Our delivery personnel will accept cash or card payments at the time of delivery. Please ensure you have the necessary payment method available when your order arrives.


Q: Can I modify or cancel my order after it has been placed?
A: We understand that circumstances may change, and you may need to modify or cancel your order. Please contact our customer support team as soon as possible to discuss any necessary changes. We will do our best to accommodate your request, but changes may be subject to availability and delivery schedule.


Q: What if I am not available at the delivery address during the scheduled delivery time?
A: If you are unavailable at the delivery address during the scheduled delivery time, our delivery personnel will make a reasonable attempt to contact you using the provided contact information. If we are unable to reach you or deliver the order, we may have to reschedule the delivery for another available slot, which will be subject to availability.


Q: Can I provide delivery instructions or any special requests?
A: Yes, during the checkout process, there will be an option to include delivery instructions or special requests. You can provide any specific information that will assist our delivery personnel in finding your location or fulfilling your order requirements.


Q: Are there any restrictions on the products eligible for free delivery?
A: Free delivery is available for all eligible products within our shop. There are no specific product restrictions for availing free delivery. However, the minimum order value of £30.00 must be met.


Q: Is free delivery available for addresses outside the 8-mile radius?
A: No, free delivery is only available for customers residing within an 8-mile radius of our shop. However if you are just outside of the 8 mile radius please give us a call.

If you have any further questions or concerns regarding our free delivery service, please don’t hesitate to contact our customer support team. We’re here to assist you